Insight into shocking behaviour of Virgin Media

Below is an excerpt from a WebChat with Virgin Media.

Why do customers allow themselves to be treated by companies in such a fashion?

Large companies such as Virgin Media make obscene profits and this is how they treat their customers.

This is simply abuse. Insulting too to the customer. It would be interesting to know the wages Virgin Media pays the person who wrote this WebChat?

And what can the custoemr do? Keep being exploited.

This WebChat went on for a number of minutes and of course the problem was not resolved.

Thanks, as far as I know we don't have setting like of the one that you've mentioned for setting up the time of the phone.