Shockingly shoddy treatment from Bank of Ireland yesterday

Are we becoming slaves to modern technology, indeed are we being treated like slaves by the major corporations and banking institutions?

Yesterday Bank of Ireland’s 365Online and Mobile App went down sometime after 14.00. At 4pm Bank of Ireland customer support  promised the service would be back in operation within two hours. Not so.

Why did Bank of Ireland not inform customers via a text message of the outage?

Worried customers were left waiting 16 to 18 minutes for their calls to be answered. The ordinary business hour phone numbers were not available after business hours. Surely those numbers should have been open to deal with such an eventuality.

Customers could easily have thought their accounts had been hacked/scammed.

If customers did ask why they had not been informed via a text message they were advised to check the Bank of Ireland website. The note below appeared on the website. Would a customer have the presence of mind to check the website? Unlikely.

At midnight on Tuesday the system was still down.

Ongoing Issue: 365Online and Mobile App

We are aware that customers using our mobile app and 365Online are currently experiencing difficulties. We are working to fix this issue as quickly as possible and apologise for any inconvenience caused. We will update here once service is restored.