The National Driver Licence Service deems people who are applying for a driving licence as customers.
Anyone who takes time out to read the instructions will be struck by a tone of arrogance right through the form.
Surely it could have been written in friendlier terms.
Senator Feargal Quinn's famous line, 'the customer is always right' comes to mind when reading the NDLS guidance notes.
The distance people have to travel to a NDLS centre is certainly not 'customer friendly'.
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