Tuesday, September 23, 2008

Shenanigans at Ryanair

Over the last few days Ryanair has made changes to its schedules.

It is notifying passengers that flight times have been changed.

Ryanair does not explain on their web notice that passengers can cancel just one leg of the journey if they so wish.

If a passenger wishes to cancel one leg of the journey they should telephone 0818 30 30 30 (within Ireland) even if it does take a long time, so as to cancel one leg of the booking.

The perceived custom and practice at Ryanair is that if it goes wrong it goes badly wrong.

In this case it is not so and indeed, Ryanair is actually being more passenger friendly than it purports on its own web page.

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