Friday, February 7, 2025

ESB Networks need to compensate its customers

Over 700,000 customers were left without electricity immediately after Storm Éowyn.

It’s now two weeks since the storm raged across the land and there is still a number of people without electricity.

Obviously there is something wrong with the infrastructure. Go along any country road and note the number of inclining poles. Ribbon development does not help. Far too many trees close to poles or poles near trees. Need for more underground cabling.

Will customers who have lost electricity be refunded on their next bills? People who have had more than three days outage should be compensated. Why not give every customer €50 credit. And certainly, no one who has been without power should have to pay a Standing Charge, nor should they have to pay the PSO Levy. The PSO Levy was reintroduced some months ago and all done very quietly.

The money should not come from the State but from ESB Networks.

PSO Levy per month is €3.23 and the Standing Charge is €0.06303 per day, which works out at €19.54 for a 31-day month. Why should customers, who have been without power pay these charges.

And not a word in the media about customers receiving a refund.

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ESB Networks need to compensate its customers

Over 700,000 customers were left without electricity immediately after Storm Éowyn. It’s now two weeks since the storm raged across the land...