Monday, June 19, 2023

The new TFI Live app is not fit for purpose

Anyone using the relatively new TFI Live app might be able to explain what the word ‘scheduled’ means when it gives the arrival time of a bus at a stop.

The app gives a list of the next buses to arrive and within that time period it also regularly gives the time of a bus arrival with the word ‘scheduled’ under the designated time. Further down all the times are designated scheduled. But the bus time with ‘scheduled' within the nearest times actually never turns up. Just as the  designated time arrives the ‘scheduled’ bus disappears and the bus never arrives at the stop.

TFI/NTA guarantees the reply to correspondence within 15 working days. It seems an inordinate length of time. To add to the misery of the travelling public TFI/NTA does not keep its promise in replying within 15 working days.

It would seem TFI/NTA has an unusual understanding of what the word ‘timetable’ means. Press the button timetable and you are given the time of the next bus or train to depart. That is not a timetable.

Navigation across the app is not easy.

The new TFI Live app is not fit for purpose as it is currently designed.


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