New TFI Live app is a scandal and a shambles

A new app has been rolled out for public transport users. The new app is called TFI Live. It means the old Dublin Bus app is not longer in use.

The new app has many improved features, and attempts to join up the dots.

The new TFI Live app is a perfect example of how not to do something. It is difficult to navigate and so far I have not been able to find timetables on it.

I phoned TFI. I was given inaccurate information and when I asked questions the person speaking to me regularly used the expression ‘sort of’. Incredible.

The Irish Times yesterday carried a number of letters pointing out some of the failings of the new app.

I wrote two emails to the TFI about their new app. Below are the two replies.

Note one states they aim to respond within 15 working days. And in the second email they talk of ‘intermittent teething issues’.

The problems are not intermittent. Should they not have done trials or pilot runs?

The first week of the app is nothing less than a shambles.

Can anyone explain the difference between TFI and NTA? What actually does each of the agencies do?

It all seems a shambles and costing the tax payer a lot of money.

Below are the two emails:

Thank you for contacting the National Transport Authority. We have received your enquiry and will respond as soon as possible. We aim to respond within 15 working days. A copy of your enquiry is displayed below.

Dear Michael,  

Thank you for your email to the National Transport Authority (NTA) dated 25/05/2023 regarding the new TFI Live App. 
 
We are aware of some intermittent teething issues with the rollout of the app and website : Live Departures | Transport for Ireland that are preventing real time information from displaying. 
We are investigating this with our highest priority and apologise for this disruption. 

All screens at stops that show Real Time Passenger Information (RTPI) screens remain accurate and are working at full capacity so we would ask you to refer to these as required. 

For a full list of FAQ's,[sic] a user guide and really handy videos, please see: TFI Live App - Transport for Ireland  

Wishing you safe onward journeys. 
 
Kind regards 
National Transport Authority