Communication skills

The HSE in conjunction with the National Cancer Control Programme is currently rolling out an education module for staff on 'Enhancing Communication Skills in Cancer Care'.

It is about 'Delivering Bad News'. 

There is an accompanying booklet with the module.

Among the questions participants are asked is the following: In communicating with a patient, what impact would you give to a, Physical; b, Tone of Voice; c, Words? The total is 100 per cent.

For anyone who is involved with people at any level this is an invaluable exercie.

The answer will be given in tomorrow's blogpost.