It is about 'Delivering Bad News'.
There is an accompanying booklet with the module.
Among the questions participants are asked is the following: In communicating with a patient, what impact would you give to a, Physical; b, Tone of Voice; c, Words? The total is 100 per cent.
For anyone who is involved with people at any level this is an invaluable exercie.
The answer will be given in tomorrow's blogpost.
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