Taking your seat

It's not fitting to knock someone or an organisation when they are down. Notwithstanding, it does seem in order to make a comment on Irish Rail.

The following line appears on information when you book a seat online with Irish Rail.

"Please take your seat 20 minutes in advance of departure."

Regularly Irish Rail does not allow access to trains 20 minutes within departure.

In Tralee the train spends 12 minutes at the platform! How does one take his or her seat 20 minutes before departure?

Who thinks up the lines for Irish Rail?

And the curtains on the new Spanish trains. Where are they and how much did they cost? They were a nonsense from the outset.